Off-Campus Access: Frequently Asked Questions

To obtain a barcode sticker, visit the Circulation Department on the 2nd floor of the library or call 617-287-5900.

Once you have a barcode sticker on the back of your ID, you can access numerous subscription-only resources through Healey Library.

Here are some questions frequently asked by Healey Library patrons about accessing resources from off-campus or from a laptop.

Click on the question to jump to the answer.

1. My lastname / barcode combination doesn't work when I login.
2. I don't know my UMB Library barcode. How do I find out what this is?
3. I don't see the login screen. What do I do now?
4. How do I set my browser to accept "Cookies"?
5. I'm trying to access the Library's subscription databases from my workplace off-campus.  What can I do to fix firewall issues?

1.  My lastname / barcode combination doesn't work when I login.

3.  I'm trying to access one of the article subscription databases, but I don't see the login screen. What do I do?

• First try accessing a different licensed database, to be sure it is not a problem specific to one database.
• If you still fail to see the login screen, click on this link to access the login page directly.
• If you cannot successfully login directly from the login page, then your browser might not accept cookies and/or your computer might have a firewall blocking your access.
• If you have tried all of the above without success, then the Library may be experiencing server problems. Wait a few minutes and try again or call 617-287-5900.

4.  Cookies

• Both EZProxy and certain databases send "cookies" when you connect to them during your session,  to show that you are an authorized user.
• Your browser MAY be currently set to disallow cookies.
• In FireFox, check: Tools/ Options/ Privacy/ and make sure cookies are accepted.
• In Internet Explorer, check: Tools Menu/ Internet Options/ Security Tab/ and make sure your security level is medium (or above) or, if you have a custom level, that cookies are not disabled.
• In Netscape, check: Edit Menu/ Preferences/ Advanced (or Edit Menu/ Preferences/ Advanced/ Scripts & Plugins/in Netscape 6 & 7) and make sure cookies are not disallowed.
• If you need additional assistance, please contact (617) 287-5900.

5.  Firewalls

• EZProxy's method of proxying should minimize Firewall problems for patrons accessing the Library's subscription databases, and provide greater options for correction.
• Most problems using EZProxy an off-campus workplace need to be resolved with that company's IT staff. Many corporations use firewalls and/or proxy servers for network security reasons.
• In addition, some companies have employee's browsers configured to use their own proxy server (or they may disable acceptance of cookies, or have some other security setting) that may interfere with EZProxy's functioning.
•  Talk with the IT staff at your workplace, or pursue solutions by calling (617) 287-5900.