If you have your Library barcode on the back of your UMB ID and are typing it correctly and still can't login, you may wish to check the following:

• That your last name is typed in lower case
• That any hyphens in your name are omitted and replaced with spaces. (For instance, if your last name is Doe-Smith your should enter Doe Smith)
• Confirm that your barcode has not expired by visiting the Circulation Desk on the 2nd floor of the Healey Library, or by calling (617) 287-5900

All requests for lastname/barcode assistance should go to the Circulation Desk at (617) 287-5900.

The Library barcode is located on the back of your UMB ID.
If you don't have one, please visit the Circulation Desk on the 2nd floor of the Healey Library.

For more help please call the Circulation Desk at (617) 287-5900.

First try accessing a different database, to be sure it is not a problem specific to one database. If you still fail to see the login screen, click on this link to access the login page directly. If you cannot successfully login directly from the login page, then:

1. Your browser might not accept cookies and/or
2. your computer might have a firewall blocking your access.

If you have tried all of the above and nothing works, then the Library may be experiencing server problems. Wait a few minutes and try again or call the Library Systems Help Desk (Technical Support) at 617-287-5915 [Monday - Friday: 8:00am - 4:00pm].

Both EZProxy and certain databases send "cookies" when you connect to them, to show, during your session, that you are an authorized user.

Your browser reported an error receiving a "cookie" and MAY be currently set to disallow cookies.

In Netscape, check: Edit Menu/Preferences/Advanced (or Edit Menu/Preferences/Advanced/Scripts & Plugins/in Netscape 6 & 7) and make sure cookies are not disallowed.

In Internet Explorer, check: Tools Menu/Internet Options/Security Tab/ and make sure your security level is medium (or above) or, if you have a custom level, that cookies are not disabled.

For more assistance, please contact the Help Desk at (617)287-5915.

EZProxy's method of proxying should minimize these problems, and provide greater options for correction.

Most problems using EZProxy from work need to be resolved with your company's IT staff. Many corporations use firewalls and/or proxy servers for network security reasons.

Secondly, some companies have employee's browsers configured to use their own proxy server (or not enable acceptance of cookies, or some other security setting) that may interfere with EZProxy's functioning.

Talk with your IT staff or pursue solutions by contacting the Help Desk at (617) 287-5915